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Every organization has a billing state. See Billing state for the terms.

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The trial

A new organization starts a 14-day trial on the Team plan.

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The trial email

Each active owner of an organization in a trial gets one email. The email gives the date the trial ends and a link to the billing page. A daily job sends the emails at 09:15 UTC. It sends an owner’s email on the first run after the organization enters a trial. It does not send a second email to the same owner for the same organization. The job sends no email in two cases:
  • The installation has billing turned off.
  • The installation has email turned off. If the trial is still running when you turn email on, the owner gets the email on the next run.
If a send fails, the job tries again on its next run.

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Organizations that existed before billing states

An organization that existed before billing states is moved to a state once. The move depends on the organization’s subscription: Owners of an organization in the 30-day trial get the trial email.

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When an organization is read-only

A read-only organization cannot start new work. It can still read and review. When the gateway refuses new work, outerlayer work commands and the runner print two things:
  1. The gateway’s explanation, for example that the trial ended.
  2. The sentence Open <billing URL> to subscribe., with the link to the billing page of the organization.
Open the link and subscribe. New work then starts again. API callers get a 402 response with the code billing_read_only. See the API reference.